Presenters
Courtney Dryden - Advocate Health & Disability Service
This workshop can be attended in person or via Microsoft Teams.
This education session will be recorded and made available for Nelson Bays associated primary health care providers. We request that these recordings are not shared with the general public.
Supported by
Nelson Bays Primary Health
RNZCGP
Te Whatu Ora - Health NZ
NZ Nursing Council
Learning objectives
Define advocacy and apply strategies to support self-advocacy.
Navigate the Code of Rights confidently in practice.
Implement effective complaints handling aligned with legal requirements.
Apply open disclosure principles to maintain trust and transparency.
Use feedback and complaints as tools for continuous quality improvement.